This statement sets out our policies on collecting and handling personal information for PC Diagnostics and its Australian related companies. We recommend that you keep this information for future reference.

PC Diagnostics
PC Diagnostics provides IT support for all areas of technology including Microsoft, Linux and Apple Mac systems.

Whether you have one computer or several hundred, PC Diagnostics can help with desktop and server support, ongoing maintenance, hardware and software, training, and planning services. We service clients from a range of businesses and industry all reliant on their technology.

Your personal information
Personal information held by the PC Diagnostics may include your name, date of birth, current and previous addresses, telephone number/mobile phone number, e-mail address, bank account or credit card details, occupation and driver’s licence number and the business details of customers and suppliers and their dealings with PC Diagnostics.

How we collect information
Personal information is collected by PC Diagnostics to enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.

Personal information may be collected directly from you such as through an application (including submitted online, by email, by mail or by phone) for products or services, indirectly from you such as through monitoring your usage of products and services (eg the collection of information of your usage of our website including through cookies), or from third parties such as our related companies, credit reporting agencies, or your representatives.

How we use your personal information
Your personal information may be used in order to:
   • verify your identity;
   • to allow us to identify our customers via usernames and passwords and to interpret customers’ pre-stored attributes and parameters for using features and functions of the PC Diagnostics web sites;
   • assist you to subscribe to our services;
   • provide the products and services you require, including classified advertising, through a number of media;
   • administer and manage those products and services, including charging, billing and collecting debts;
   • inform you of ways the products and services provided to you could be improved;
   • conduct appropriate checks for credit-worthiness and for fraud;
   • market, research and develop our products and services;
   • gain an understanding of your needs in order for us to provide you with a better service; and
   • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

PC Diagnostics provides products and services via our website. When you visit our site, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.

PC Diagnostics may use cookies on its website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.

In some cases, cookies may collect and store personal information about you. PC Diagnostics extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.

PC Diagnostics also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. PC Diagnostics collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish to contact you regarding other services please call 1300 732 857.

When we disclose your personal information
In order to deliver the services you require and for the purposes set out above, PC Diagnostics may disclose your personal information to organisations outside PC Diagnostics. Your personal information is disclosed to these organisations only in relation to PC Diagnostics and related companies providing services to you. These organisations may carry out:
   • customer enquiries;
   • mailing systems;
   • billing and debt-recovery functions;
   • information technology services;
   • marketing, telemarketing and sales services;
   • market research; and
   • web site usage analysis.

PC Diagnostics takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:
   • your authorised representatives or legal advisers (when requested by you to do so);
   • credit-reporting and fraud-checking agencies;
   • credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
   • Sensis and our related companies;
   • our professional advisers, including our accountants, auditors and lawyers;
   • government and regulatory authorities and other organisations, as required or authorised by law;
   • organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation).

Third party sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. This Privacy Statement only applies to the PC Diagnostics website only and PC Diagnostics assumes no responsibility for information and content of third party sites.

Help us to ensure we hold accurate information
PC Diagnostics takes all reasonable precautions to ensure that the personal information we collect and disclose is accurate, complete and up-to-date. However, the accuracy of that information relies to a large extent on the information you provide. We recommend that you :
   • let us know if there are any errors in your personal information; and
   • keep us up to date with changes to personal information such as your name or address,
by contacting us (see “How to contact us” below).

You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. PC Diagnostics reserves the right to charge a fee for searching for, and providing access to, your information.

How to contact us
If you have any questions in relation to privacy, please contact our Privacy Officer on 1300 723 857 between 9.00am and 5.00pm, Monday to Friday AET. You can also address any written correspondence to:

PC Diagnostics
PO Box 96
Ringwood VIC 3134

Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au/